Distance contract for individuals.

This distance contract, based on Article 10 of the Consumer Rights Protection Law and Cabinet Regulation No. 207 of 28 May 2002, Regulations on Distance Contract, is entered into between SIA Ecotrend, UR alone. Reg. No. 40003705720, hereinafter referred to as “the Seller”, on the one hand, and the Buyer, the “natural person”, on the other, for liabilities incurred by the Buyer in ordering one or more Goods of the same or different kind, hereinafter the “Product” but the Seller shall confirm the order of the Goods and ensure delivery of the Goods to the delivery address specified by the Buyer, if any.

1. Order processing order.

1.1. The Buyer shall independently place an order for the Goods through the ecotrend.eu website, fully familiarizing himself with the Product information on the Website, including this Agreement and Delivery (https://ecotrend.eu/en/distance-contracts-and-delivery-terms/) conditions and send the request to the Seller.

1.2. The Seller confirms it within 2 (two) business days of receiving the Buyer’s order by electronically sending the Buyer an offer with the characteristics and specifications of the selected Product, price (with and without VAT), payment and delivery terms, warranty, and invoice with all necessary details so that the Buyer can pay for the order.

2. Order execution order.

2.1. Order fulfillment shall commence from the moment the Seller has confirmed the order and the Buyer has made the full payment for the Product.

2.2. The order completion time will depend on the selected Product Category, but not more than 6 (six) weeks from the order confirmation date unless another delivery term is agreed.

2.3. The Order shall be deemed to have been fulfilled at the time the Goods are actually delivered to the Buyer. An integral part of the order receipt acknowledgment is the invoice issued by the Seller and signed by the Buyer or its authorized representative.

2.3.1. if the Buyer or its authorized representative is not at the above delivery address at the time of delivery specified in the order, the Product shall be returned to the Seller’s warehouse and the repeat delivery shall be paid by the Buyer at the specified delivery rates;

2.3.2.if the Seller has made two re-delivery Orders to the Buyer’s designated address at the above time and the Buyer or its authorized representative was not present at the specified address and time, the Seller’s obligations shall be deemed fulfilled. The Seller has the right to refuse further delivery options and it is the Buyer’s responsibility to arrive at the Seller’s warehouse and receive the Product.

2.4. After the fulfillment of the Order, the Seller’s obligations to the Buyer shall be deemed fulfilled.

2.5. Ownership of, and liability for, the Goods shall pass from the Seller to the Buyer at the time of delivery of the Goods.

3. Rights and Obligations of the Parties.

3.1.Seller undertakes:

3.1.1. sell the Product and deliver it to order;

3.1.2.to provide complete information about the Product and its manufacturer;

3.1.3.to inform the Buyer (also electronically) about changes in the order fulfillment terms if the delivery terms of the Goods change during the time the Seller executes the order;

3.1.4. to consider Buyer’s claims regarding the Product, order fulfillment time or quality within a reasonable time, giving the Buyer a substantive response thereto;

3.1.5.within 30 (thirty) days to reimburse the Buyer for the actual payment for the Product if the Seller is unable to execute the order in accordance with its terms and the Buyer has not consented to the change;

3.1.6. Use the personal information specified in the Buyer’s order, including bank details, only for billing and order fulfillment purposes.

3.2. The seller has rights:

3.2.1. after receipt of the order, in case of doubt contact the Buyer to clarify the order information about the selected Product or the Buyer;

3.2.2. not to start the execution of the order if the specified payment for the Product ordered by the Buyer has not been received;

3.2.3. not to accept any claim of non-conformity of the Product and the Product under Section 7 of this Agreement if the Product has visual and / or technical damage caused by the Buyer and which restricts further sale and / or return to the Product Manufacturer.

3.3. The Seller reserves the right to unilaterally change the content of this Agreement, without prejudice to applicable laws and regulations. This condition does not apply to orders that are in the process of being executed. The changes take effect from the time they are published on this website.

3.4. Buyer undertakes:

3.4.1. to provide true and accurate information about the selected Product and itself when placing an order so that the Seller can fulfill its obligations to the fullest extent, in the event of any uncertainty by consulting the Seller electronically or by telephone;

3.4.2. pay for the Product according to the price of the Product indicated in the order and the invoice;

3.4.3. accept the Goods within the delivery term specified in the order.

3.5 The buyer has the rights:

3.5.1. to receive the Goods according to the order;

3.5.2.to receive a refund for the Product if the Seller is unable to execute the order in accordance with its terms and the Buyer has not consented to the change;

3.5.3. Claim the quality of the Product during the Warranty Period of the Product.

4. Product quality and warranty.

4.1. The Seller is responsible for the sale and delivery of a quality Product in accordance with the Technical Specification and Order of the Product.

4.2.The Parties agree that the Warranty Period for the Product is 24 (twenty four) months from the date the Product is delivered to the Buyer and made available to the Buyer for use. The warranty is valid if the Buyer adheres to the Product Terms of Use and uses the Product in accordance with its technical specifications.

5. Pušu atbildība.

5.1. The parties are fully responsible for the fulfillment of their obligations in accordance with the applicable laws and regulations.

5.2. If during the execution of this Agreement any force majeure barrier which is beyond the control and control of the Parties arises, the Party that interferes with the obstacles shall notify the other Party in order to agree on further action.

6. Right of withdrawal.

6.1. The right of withdrawal is the right of the Buyer to terminate the contract unilaterally within a specified period of time without paying the Seller compensation for the loss. Dispatch of the cancellation within a specified period will terminate the contract and release the Buyer from any contractual obligation other than the cost of returning the Product to the Seller.

6.2. The Buyer shall have the right to cancel the Product within 14 (fourteen) calendar days of receipt of the Product by sending a letter of withdrawal to the Seller (the right of cancellation form is available here https://ecotrend.eu/app/uploads/2020/03/Disclaimer_payment_physical). pdf) to: info@ecotrend.eu.

6.3. The Buyer is obliged to return the Goods to the Seller within 7 (seven) days after sending the written refusal. All costs incurred in returning the Product to the Seller shall be borne by the Buyer.

6.4. By exercising the right to dispose of the Product, the Buyer shall be responsible for maintaining the quality and safety of the Product and for any degradation of the Product when used in a manner inconsistent with the principle of good faith, for clarification. Otherwise, the Seller reserves the right not to return the Product.

6.5.Upon receipt of the letter of refusal and receipt of the Goods, the Seller shall refund to the Buyer the amount paid for the Goods immediately, but not later than within 30 (thirty) days. Otherwise, if the Seller does not receive the letter of refusal and / or the Goods in accordance with the procedure set forth in this Agreement, the Seller shall be entitled not to reimburse the Buyer for the amount paid by the Buyer for the Goods.

7. Dispute Resolution Procedure.

Any disputes and disagreements that may arise or arise between the Parties during the implementation of this Agreement shall be resolved by negotiations between the Parties. In the event of disagreement, the dispute shall be submitted to a court in accordance with the laws and regulations of the Republic of Latvia.